I provide expertly written replies to online small business reviews. Every point of contact with your customers provides an opportunity. That’s what this service is about – creating opportunity by demonstrating quality customer care and service.
How many people read about your small business on your website’s blog?
Nearly every social site, review site and marketplace allows the opportunity for Small Business owners such as yourself to interact with real customers. Every interaction happens in full view of potential customers.
This represents an incredible opportunity to communicate your greatest benefits to an audience already primed to become repeat customers.
Keep your focus on what you love.
You care about your customers and providing them with expert care. You wouldn’t have found your way here if you didn’t. Think of it this way, anyone can give a shoulder rub, but many of us pay good money for a Massage Therapist due to the compounded benefits of working with a professional. My work gets results:
- People LOVE a response – especially on the internet. Give your customers what they want and they’ll come back for more.
- A response from a real person often generates more, and more positive, reviews.
- Large companies often rely on Customer Service Experts
NOW YOU CAN HAVE ONE TOO!
Your customers deserve more than a flippant or haphazard response to their honest review of your product or service. It takes time and effort to write a review. Showing your appreciation with a detailed response, equal to the depth and breadth of the original review, builds loyalty from your current customer while demonstrating an uncommon level of service to all the potential customers reading the review online.
I do not write fake reviews!
Also, to be clear, I DO NOT, post the responses for you. My service does not separate or otherwise inoculate you from the very real praises and criticisms of your customers. You should know and be aware of their true thoughts and feelings. That’s good business.
You may also know details of the customer’s experience that I do not. You will always retain the ability to edit my well written responses to reflect this more intimate knowledge.
‘A picture is worth a thousand words.’ What story does this one tell?
Receive custom written responses that understand the purpose isn’t to praise or appease the reviewer. You’re speaking to the future customers reading ‘your’ response.
Now readers know about the important benefits of your product or service and additional products or services they might be interested in trying. That’s valuable information for people already researching reviews.
That’s not to say I provide formulaic, cookie-cutter, responses. Those don’t work. I offer personalized and unique replies that mirror your tone and style.
I apply proven Customer Service practices and methods to a forum your customers already interact with constantly. There is no better opportunity to educate future customers, engage current customers and grow your business.
You also will always retain complete control over final posting, adding details and making corrections as you see fit.
Again, controversy often erupts over accusations of fake reviews posted by merchants and their competitors. THIS IS NOT WHAT I DO.
I provide genuine and authentic responses to all customer reviews.
I am trained as a playwright and adept at writing in different styles and ‘voices.’ I work hard to get to know every small business and all of their unique and wonderful quirks.
My writing represents the real perspective of each small business owner and their passion for providing quality products and services to every customer.